Return Process of Spare Parts at NETZSCH Pumps & Systems

Assistenza & Servizi

Return Process of Spare Parts at NETZSCH Pumps & Systems

We have defined an appropriate return process for the shipment of spare parts or machines that have come into contact with media and the sending of media samples for tests.

This procedure serves to protect our employees and the environment from harmful exposure when handling hazardous substances. For this reason, we ask you to fill out the form entirely in any case before sending it to us.

Return Process of Spare Parts at NETZSCH Pumps & Systems - Step 1

Step 1

Registration of the return

  • What should be returned (machine, parts, accessories, etc.)?
  • What is the reason (description of the error pattern)?
  • Observance ot the saftey data sheet
  • Filling out the delivery request

Step 2

Assessment by NETZSCH

Verification of the delivery request by the NETZSCH service team: 

  • If the verification is positive, the RMA number will be sent to you with return instructions
  • In other cases, an individual assessment of the situation will be made (e.g. planning an on-site service visit)
Return Process of Spare Parts at NETZSCH Pumps & Systems - Step 2
Return Process of Spare Parts at NETZSCH Pumps & Systems - Step 3

Step 3

Returning the machine

Sending the machine to the NETZSCH service department in Waldkraiburg for troubleshooting.