SERVICE & SUPPORT
Reliable Spare Parts Service: Always Available, Always Ready
NETZSCH original spare parts for immediate solutions and long-lasting operational reliability
Thanks to our global network, we can guarantee you access to NETZSCH original spare parts worldwide and around the clock. Because only the outstanding quality of the original parts can ensure the reliable and smooth operation of your pump.
Our comprehensive service options, including emergency service, guarantee minimum downtime and maximum operating efficiency for your systems. We promise you Proven Excellence – outstanding performance in all areas. The spare parts service from the global specialist in handling complex media offers the certainty that your systems will always remain efficient. Because only original spare parts from NETZSCH can guarantee the unrestricted performance of your pumps and systems. NETZSCH original parts stand for the highest manufacturer quality. With the worldwide transponder of uniform standards by DIN EN ISO 9001, we ensure reliable quality for our customers – worldwide.
Your local service contacts
Do you need help with your pump? Our experts in your region are available around the clock.
Spare parts emergency service: At weekends and on public holidays around the clock and on weekdays from 5 to 8 pm: +49 8638 6363 63
Quick availability of original spare parts
As a manufacturer with more than 70 years of history, we naturally also supply spare parts for older pump series. Our self-declared goal is to offer you an excellent service. Therefore, we keep high stock levels and provide a 24-hour service as well as technical advice. With several central warehouses on all continents and an efficient ordering and delivery process, we ensure a fast response to your individual needs. Standard spare parts are delivered worldwide within 24 hours. If you order by noon, your order will be ready for despatch on the same day. Not only does this ensure immediate repair in an emergency, but it also maintains the reliability and efficiency of your systems in the long term.
Experience with the spare parts service from NETZSCH
Discover how customers rate the spare parts service and original spare parts from NETZSCH Pumps & Systems in an anonymous survey. We are proud to deliver pumps, trust, quality and excellent results.
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Worldwide availability: Always there for you, wherever you are
Our global warehouses on all continents guarantee you quick access to NETZSCH original spare parts for your pumps and systems. Immediate availability means reduced downtimes. This ensures continuous operational readiness of your systems.
Central warehouses and service partners for reliable support
All over the world, our central warehouses and service partners offer immediate support. This enables you to resolve problems quickly and efficiently. In the long term, you benefit from stable and reliable maintenance of your pumps and systems.
Original parts in NETZSCH quality for maximum performance
NETZSCH original spare parts stand for the highest quality. Their immediate increase in performance and reliability is unrivalled. The unrestricted performance of your pumps and systems can only be guaranteed with original parts. By using original spare parts, you actively contribute to maintaining the value and efficiency of your systems.
Original parts guarantee a long service life and reliability
Using NETZSCH original spare parts extends the service life of your systems. This reduces the need for short-term maintenance and prevents unplanned downtime. This ensures consistent and fail-safe performance.
Advice and service from experts and manufacturers – expertise that counts
Our expert advice guarantees you a precise solution. In the medium term, this saves time and resources. In the long term, you benefit from in-depth expertise and customised support.
NETZSCH spare parts ordering: Fast, simple, reliable
Our ordering process is efficient and customer-friendly. You receive the parts you need quickly. We rely on a smooth and reliable ordering process. Standard spare parts can be delivered worldwide within 24 hours.
Fast delivery of spare parts thanks to efficient logistics
Our fast delivery minimises the downtime of your systems. This efficiency has an immediate positive effect and guarantees you continuous productivity. Thanks to our central warehouses on all continents, we have the standard parts for your machines in stock. If you order by midday, your order will be ready for despatch on the same day.
Product portfolio of NETZSCH Pumps & Systems
Whether NEMO® progressing cavity pumps, TORNADO® rotary lobe pumps, NOTOS® multi screw pumps, PERIPRO® peristaltic pumps, grinding systems or barrel emptying systems – NETZSCH's spare parts service is available around the clock worldwide in the event of an emergency.
FAQ spare parts
You can conveniently order spare parts using the contact form, by email or by telephone via the NETZSCH Pumps & Systems service team. Our experts will be happy to assist you in selecting the right original spare parts.
To ensure your spare parts order is processed quickly and correctly, we require the following information:
- Machine number
- Section drawing position number
- Machine type and/or material number
- Exact description of the spare part required
This information ensures you receive precisely the right original spare part.
You can find the right spare part using:
- Spare parts lists
- Cutaway drawings
- Operating and maintenance instructions
Alternatively, the NETZSCH Pumps & Systems service team is always available to advise you.
If you have access to the customer portal, you can view the status of your spare parts order there. Alternatively, you can obtain up-to-date information at any time by contacting our support team.
The delivery time for spare parts is usually three to five working days for standard deliveries. Express deliveries are available on request. The exact delivery time depends on availability and stock levels.
Shipping costs depend on the delivery’s dimensions and weight. It is therefore not possible to give a flat rate. The exact shipping costs are clearly stated on the invoice.
We usually provide you with a tracking number. If necessary, you can request this directly from the service team.
Yes, self-installation is possible. Installation instructions are included with the delivery or are available online. Alternatively, we offer professional installation by NETZSCH service or authorised service partners.
Yes, detailed installation instructions can be found in the operating and maintenance instructions for your pump or as an insert with the spare parts delivery.
Standard spare parts in their original packaging, not specially manufactured or procured for a specific order, can usually be returned. Spare parts that have already been installed cannot be returned.
NETZSCH Pumps & Systems generally guarantees the availability of spare parts for up to 20 years after the pump’s production end.
Yes, NETZSCH Pumps & Systems only supplies original spare parts. These guarantee the highest quality, fit accuracy, and operational reliability.
Reliable identification is possible via:
- Item number
- Serial number
- Consultation with the service team
This helps you avoid incorrect orders and ensures fast processing.
In this case, please get in touch with NETZSCH Pumps & Systems customer service directly. We will provide a quick clarification and resolution.
Complaints are usually processed within two weeks. In exceptional cases, such as delivery bottlenecks or custom-made products, the processing time may take longer.
