Netzsch pumps & systems
Personally There Worldwide: Service Knowing No Borders
In a world constantly in motion, our service promise stands firm: Globally, personally there for you
We know no limits at NETZSCH Pumps & Systems when providing our customers with first-class service. Whether you are working on a remote oil platform, have to pump complex media in the middle of the desert or are in rough terrain in the high mountains – we are there where you need us.
The experts of the global specialist in handling complex media travel to even the most remote places in the world to ensure your systems always run smoothly. We promise you Proven Excellence – outstanding performance in all areas.
Quick assistance for acute problems
Your local service contacts
Do you need help with your pump? Our experts in your region are available around the clock.
Spare parts emergency service: At weekends and on public holidays around the clock and on weekdays from 5 to 8 pm: +49 8638 6363 63
Globally networked, locally anchored: Your partner
Our global reach and local presence on all continents enable us to respond to your specific needs and offer customised solutions. We understand that each region brings its challenges. That's why we have constructed local teams of experts dedicated to speaking your language and understanding your culture and market conditions. With NETZSCH, you have a reliable partner who operates globally and acts locally – for service that truly knows no borders.
Experience with the excellent services
Discover what customers say about service and support at NETZSCH Pumps & Systems. Professionals from various industries share their experiences with our customised pump solutions. From technical expertise to reliable support, please find out how our products and services help meet our customers' challenges and requirements. We proudly deliver pumps, trust, quality, and excellent results.
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Unlimited service in all process steps
Our service and support do not end with the purchase. It begins even before the sale. From advice, maintenance and spare parts to the repair and modernisation of your pump – we support you right from the start.
Our service promise: Globally there for you personally
Efficient commissioning: Your key to optimum performance
Get off to a smooth and cost-effective start: Our commissioning services guarantee immediate process reliability and trouble-free system operation. Avoid follow-up costs due to downtime and integrate our pumps and systems seamlessly into your systems. This offers you maximum efficiency right from the start.
Full-service contracts offer you security and convenience
Benefit from complete security and convenience for your solutions to convey complex media with our service contracts. Through preventive maintenance and regular inspections, we guarantee maximum operational reliability and minimise the risk of failure. This keeps you free of worries and optimally supplied at all times.
Maintenance & servicing for maximum efficiency and reliability
Increase your productivity with state-of-the-art technologies from NETZSCH Pumps & Systems: Our maintenance and repair services update your pumps with the latest components and ensure maximum operating efficiency. Benefit from the comprehensive manufacturing expertise of the global specialist in handling complex media, fast response times and 24/7 availability to minimise downtimes and maximise the safety of your systems.
Reliable spare parts service: Always available, always ready
Thanks to our global network, we ensure you have access to NETZSCH original spare parts worldwide and around the clock. Our comprehensive service options, including emergency service, guarantee minimum downtime and maximum operating efficiency for your systems.
Flexible technical service: Solutions where and how you need them
Our technical service adapts to your needs - whether on site, by phone or at one of our worldwide locations. NETZSCH Pumps & Systems offers fast and efficient problem solving to ensure that your systems are continuously operating at the highest level. Our experts are ready to provide you with expert advice and active support, whether it's commissioning, maintenance or acute problem solving.
Maximise the life of your systems with state-of-the-art technology
Increase productivity and reduce costs by modernising your pumps and systems. Whether through technical revisions or upgrades – as a global specialist in handling complex media, we ensure that your systems are always state of the art and deliver maximum performance.
Professional technical training: Expertise that pays off
Increase the safety and efficiency of your employees with practice-orientated technical training from NETZSCH Pumps & Systems. Gain comprehensive product knowledge and learn how to reduce downtimes and costs – to optimise the use of our pumps and systems in your plant. Thanks to our extensive product knowledge, we can show you how to avoid or rectify errors during commissioning, maintenance, and repair.
Customised technical support: Individually tailored solutions for you
Find specific technical information for your unique pumps quickly and easily. Our site guides you to customised operating and maintenance instructions and offers direct support from our experts to ensure you always have the information you need at your fingertips.
Easy sending of pumps and systems for service
Experience excellent service with NETZSCH Pumps & Systems, customised to your needs. Not only do we offer detailed technical information and user-orientated maintenance instructions for your pumps and systems, but we also offer personal support from our experts – anywhere and at any time. You can easily send your pumps and systems to one of our locations for maintenance or servicing and media samples for testing purposes at any time.
In my role at NETZSCH Pumps & Systems, day in, day out, I see how crucial our dedicated, limitless service is to the success of our customers. Our global presence combined with local expertise is not just a service promise - it is a mission realised in every region to ensure optimal operational performance and build true partnerships.
FAQ service & support
You can conveniently order spare parts using the contact form, by email or by telephone via the NETZSCH Pumps & Systems service team. Our experts will be happy to assist you in selecting the right original spare parts.
To ensure your spare parts order is processed quickly and correctly, we require the following information:
- Machine number
- Section drawing position number
- Machine type and/or material number
- Exact description of the spare part required
This information ensures you receive precisely the right original spare part.
You can find the right spare part using:
- Spare parts lists
- Cutaway drawings
- Operating and maintenance instructions
Alternatively, the NETZSCH Pumps & Systems service team is always available to advise you.
If you have access to the customer portal, you can view the status of your spare parts order there. Alternatively, you can obtain up-to-date information at any time by contacting our support team.
The delivery time for spare parts is usually three to five working days for standard deliveries. Express deliveries are available on request. The exact delivery time depends on availability and stock levels.
Shipping costs depend on the delivery’s dimensions and weight. It is therefore not possible to give a flat rate. The exact shipping costs are clearly stated on the invoice.
We usually provide you with a tracking number. If necessary, you can request this directly from the service team.
Yes, self-installation is possible. Installation instructions are included with the delivery or are available online. Alternatively, we offer professional installation by NETZSCH service or authorised service partners.
Yes, detailed installation instructions can be found in the operating and maintenance instructions for your pump or as an insert with the spare parts delivery.
Standard spare parts in their original packaging, not specially manufactured or procured for a specific order, can usually be returned. Spare parts that have already been installed cannot be returned.
NETZSCH Pumps & Systems generally guarantees the availability of spare parts for up to 20 years after the pump’s production end.
Yes, NETZSCH Pumps & Systems only supplies original spare parts. These guarantee the highest quality, fit accuracy, and operational reliability.
Reliable identification is possible via:
- Item number
- Serial number
- Consultation with the service team
This helps you avoid incorrect orders and ensures fast processing.
In this case, please get in touch with NETZSCH Pumps & Systems customer service directly. We will provide a quick clarification and resolution.
Complaints are usually processed within two weeks. In exceptional cases, such as delivery bottlenecks or custom-made products, the processing time may take longer.
