Data Protection Policy

NETZSCH Pumps & Systems Data Protection Privacy Policy

We appreciate your visit of our website and your interest in our services. The protection of your personal data and your right to informational self-determination is very important to us. We collect, process and use personal data exclusively in accordance with the General Data Protection Regulation (hereinafter also referred to as "GDPR") and the applicable country-specific data protection regulations.

In the following, we inform you as a data subject as well as the public about the type, scope and purpose of the personal data we collect, use and process. In addition, you as a data subject are informed of the rights to which you are entitled by means of this data protection notice. If you do not agree with these provisions, please do not access this website or use it in any other form. If you have any questions or other concerns, please do not hesitate to contact us. For this purpose, you can use the contact mentioned under Section II.

I. Data Controller

The responsible party (Data Controller) within the meaning of the General Data Protection Regulation and other applicable data protection provisions is:

Erich NETZSCH GmbH & Co. Holding KG
Gebrüder-NETZSCH-Straße 19
95100 Selb, Germany
Phone: +49 9287 75-0
Fax: +49 9287 75208

II. Data Protection Officer

The Data Protection Officer of the Data Controller is:

Dr. Georg Schröder, LL.M., Attorney/Data Protection Officer 
legal data Schröder Rechtsanwaltsgesellschaft mbH 
Prannerstrasse 1 
80333 Munich, Germany
Phone: +49 89 954 597 520
E-Mail: |

Data subjects may contact the data protection officer at any time with any questions and to assert rights or make other suggestions regarding data protection.

III. Processing of personal data

1. General information about visiting our website
If you visit our website for information purposes only, it is generally not necessary for you to provide personal data. In this case, we collect and use only those of your data that your Internet browser automatically transmits to us, such as your browser type (including version) and browser settings, the operating system used by the accessing system, the date and time of accessing one of our websites, the name of your Internet Service Provider, your IP address and the website from which you visit us. When collecting and processing this data, we do not draw any conclusions about the data subject. The data is stored separately from any other personal data provided by a data subject. The data is collected and processed solely to enable the use of the web pages you have accessed, for statistical purposes and to improve our Internet offering.

2. Cookies
To make visiting our websites attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are text files that are stored on your device. Cookies help us to determine the frequency of use and the number of users of our websites, as well as to make our offers as convenient and efficient as possible for you.

On the one hand, we use so-called "session cookies", which are temporarily stored exclusively for the duration of your use of one of our web pages. On the other hand, we use "permanent cookies" (including "flash cookies") to record information about computers that repeatedly access our website. This allows us to offer you an optimal user experience as well as to "recognize" you and present you with the most varied website and new content possible during repeated use. You can deactivate the storage of cookies in your respective browser under Tools/Internet options, limit them to certain web pages or set your browser to notify you as soon as a cookie is sent. You also have the option of using your browser to remove existing cookies. For more information about these features, see your browser's documentation or help file. Flash cookies can be removed using the settings of your Adobe Flash Player; for more information, visit Please note that if you exclude the use of cookies, you should expect a restricted display of our web pages and a restricted user experience.

3. Other tracking tools
Google Analytics
We use Google Analytics on our websites, a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of our websites is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on our websites, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on our behalf for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of our websites (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link:

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents the collection of your data during future visits to our website: Disable Google Analytics.

You can find more information about this at or at (general information about Google Analytics and data protection). We would like to point out that on our websites Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (so-called IP masking).

Campaign Manager
We use the online marketing tool Campaign Manager from Google. Campaign Manager is a service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, Tel: +353 1 543 1000, Fax: +353 1 686 5660 ("Google").

Campaign Manager uses cookies to serve ads that are relevant to users, improve ad campaign performance, or prevent a user from seeing the same ads more than once.

By means of a cookie ID, Google records which ads are displayed in which browser and can thus prevent ads from being displayed more than once. In addition, Campaign Manager can use cookie IDs to record so-called conversions that are related to ad requests. This is the case, for example, when a user sees a Campaign Manager ad and later uses the same browser to visit the advertiser's website and make a purchase.

Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server.

Through the integration of Campaign Manager, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us.

If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or you have not logged in, it is possible that the provider collects and stores your IP address.

The Campaign Manager (Google Doubleclick) cookies used enable us to track whether you perform certain actions on our website after you have called up one of our ads on Google or on another platform via Campaign Manager or clicked on it (conversion tracking). This allows us to send you targeted advertising.

The legal basis is consent pursuant to Art. 6 para. 1 lit. a) GDPR.

The stored data will be deleted by us as soon as it is no longer required for our purposes.

You can prevent cookies from being stored by setting your browser software accordingly. You can deactivate the display of personalized advertising via a browser plug-in at:

You can also disable the display of personalized ads here.

For more information, please see Google's privacy policy:

Privacy policy for advertising measures:

On our site we use the consent management tool "Cookiebot" from the company Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark.

With the help of Cookiebot, you will be shown a so-called cookie banner when you first access our site, in which you can manage your consent to the setting of cookies or the use of cookie categories. You can also access the cookie banner at any time later and change your cookie settings.

The settings you make are stored in separate cookies, and personal data is also transmitted to Cookiebot. These are the following categories of data:

  • Anonymized IP address,
  • Date and time of consent,
  • Browser details,
  • the URL of our subpage from which you gave your consent,
  • a random and encrypted key,
  • the consent status, which serves as proof of consent.

Cookie consents given with the help of Cookiebot are stored for a period of 12 months.

The legal basis of the data processing is our legitimate interest in the data protection-compliant management of user consent to the setting of cookies on our site (Art. 6 para. 1 lit. f) DS-GVO).

For more information, please see Cookiebot's privacy policy at:

We use the services of the company "Cloudflare" (Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA) to increase the availability and security of our website.

Cloudflare provides a so-called Content Delivery Network (CDN). This means that website operators can make certain page content available not only on their own servers, but also on servers of CDN providers. If the CDN servers are located closer to the user than the website operator's servers, the use of a CDN regularly results in faster loading times for the user. When users call up the page of such a website operator, they therefore establish a connection not only to the website operator, but also to the CDN operator.

In addition, Cloudflare provides website operators with security functions that can be used, in particular, to fend off automated attacks on the website. Due to the use of these functions, the availability of our website and the offers contained therein can be ensured.

Cloudflare sets cookies for the purposes outlined above and may process the following categories of data in particular as a result:

  • IP address,
  • End device of the user,
  • Traffic data between user and website operator, e.g. pages accessed, date and time of access.

You can completely prevent the processing of your personal data by Cloudflare by disabling the execution of script code in your browser settings or by integrating a so-called script blocker into your browser.

Cloudflare contractually undertakes, on the basis of so-called EU standard data protection clauses, when transferring personal data out of the European Economic Area, to ensure that the recipients observe a data protection standard that is substantially equivalent to the European one. Please note, however, that we cannot ensure that Cloudflare will be able to comply with these contractual obligations in every case.

The legal basis for data processing is our legitimate interest in the continuous and secure operation of our website and the defense against hacker attacks (Art. 6 para. 1 lit. f) GDPR).

For more information, please see Cloudflare's privacy policy at:

Our website uses the pixel-counting technology of wiredminds GmbH ( to analyze visitor behavior. In the process, data may be collected, processed and stored, from which usage profiles are created under a pseudonym. Where possible and reasonable, these usage profiles are completely anonymized. Cookies may be used for this purpose. Cookies are small text files that are stored in the visitor's Internet browser and are used to recognize the Internet browser. The data collected, which may also include personal data, is transmitted to wiredminds or collected directly by wiredminds. wiredminds may use information left behind by visits to the websites to create anonymized usage profiles. The data obtained in this way will not be used to personally identify the visitor to this website without their separately granted consent, and it will not be merged with other personal data. Insofar as IP addresses are collected, they are immediately anonymized by deleting the last number block.

4. Use of our other offered services
Further data when visiting this website will only be collected and processed if you voluntarily provide us with this data when making use of services offered separately on our websites. We would like to point out that in this context there is no legal or contractual obligation to provide your personal data. However, if you do not wish to provide your personal data, the use of our services may be restricted or excluded.

Contact via our website
Based on statutory provisions, our website contains data that enable a quick electronic contact to our company, as well as direct communication with us, which also includes an e-mail address. If a data subject contacts the controller by e-mail or by using a contact form, the personal data transmitted by the data subject will be stored automatically. Such personal data transmitted on a voluntary basis by a data subject to the controller will be stored for the purpose of processing or contacting the data subject.

IV. Processing purposes and legal basis and legitimate interest

When you use personalized services, we process the personal data you provide in each case for the purpose of providing the service you requested.

We use the personal data collected in connection with contacting us via our contact form exclusively for the purpose of processing or contacting the data subject. The legal basis for this is our legitimate interest (Art. 6 para. 1 lit. f GDPR).

V. Storage period and routine deletion

The legislator has enacted a variety of storage obligations and periods. The duration of the storage of personal data is also based on these. After expiry of these periods, the corresponding data is routinely deleted or its processing is restricted. If data is not affected by this, it is deleted as soon as the respective purpose no longer applies.

Subject to further processing purposes (e.g. inquiry via the contact form), we store the personal data that you provide to us in the course of contacting us only until the time of completion of your inquiry or, at the latest, in accordance with the internal deletion period.

VI. Rights of data subjects

According to the General Data Protection Regulation, you as a data subject have various rights in connection with the collection and processing of your personal data, which we would like to outline below.

In principle, the data subjects can assert these rights at any time. In order to assert these rights and in the event of questions in this regard, we ask the data subject to contact our contact person (see Section II). He or she will be happy to answer your questions and, in individual cases, take the necessary measures to implement the rights asserted by the data subject without delay.

Right of confirmation and access
Every data subject has the right to obtain confirmation from the controller as to whether the personal data concerned are being processed. If this is the case, the data subject also has the right to obtain free information about the personal data stored about him or her and a copy of this information.

Right of rectification
Every data subject shall have the right to obtain the rectification without undue delay of inaccurate personal data concerning him or her. Furthermore, he or she has the right to request the completion of incomplete personal data - also by means of a supplementary declaration - taking into account the purposes of the processing.

Right to erasure
Every data subject shall have the right to obtain from the controller the erasure without delay of personal data concerning him or her, where one of the following grounds applies and insofar as the processing is not necessary:

  • The personal data was collected or otherwise processed for purposes for which it is no longer necessary.
  • The data subject objects to the processing and there are no overriding legitimate grounds for the processing.
  • The personal data has been processed unlawfully.
  • The data controller is otherwise legally obligated to delete the data.
  • The personal data was collected from children in the context of information society services.

If the personal data has been made public by us as the controller and we are obliged to erase it, we shall implement reasonable measures, taking into account the available technology and the cost of implementation, to inform other data controllers which process the published personal data about the data subject's request for erasure. Furthermore, we inform these other controllers that the data subject has requested the erasure of all links to the personal data or copies or replications of the data, unless the processing is necessary.

Right to restriction/blocking of processing
Every data subject has the right to obtain from the controller the restriction of processing where one of the following conditions is met:

  • The accuracy of the personal data is contested by the data subject for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful, the data subject objects to the erasure of the personal data and requests instead the restriction of the use of the personal data.
  • The controller no longer needs the personal data for the purposes of processing, but the data subject needs it for the assertion, exercise or defense of legal claims.
  • The data subject has objected to the processing and it is not yet clear whether the legitimate grounds of the controller outweigh those of the data subject.

Right to data portability
Every data subject shall in principle have the right to receive personal data concerning him or her, which has been provided by the data subject to a controller, in a structured, commonly used and machine-readable format. He or she also has the right to transmit this data to another controller without hindrance by the controller to whom the personal data were provided, provided that the processing is based on consent or on a contract and the processing is carried out with the help of automated procedures.

In addition, the data subject has the right to obtain that the personal data be transferred directly from one controller to another controller, insofar as this is technically feasible and provided that this does not adversely affect the rights and freedoms of other persons.

Right to object
Every data subject shall have the right to object at any time, on grounds relating to his or her particular situation, to processing of personal data concerning him or her, where such processing is carried out for the purposes of protecting the legitimate interests of the controller or of a third party.

In the event of the objection, we shall no longer process the personal data, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the assertion, exercise or defense of legal claims.

If personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. If the data subject objects to the processing for direct marketing purposes, the personal data will no longer be processed for these purposes.

Right to lodge a complaint
Every data subject has the right to lodge a complaint with a supervisory authority, irrespective of the above-mentioned rights and irrespective of other legal remedies, if he or she is of the opinion that the processing of personal data concerning him or her violates the provisions of data protection law.

VII. Data security

We would like to point out that data transmission via the Internet is essentially unsecured. It cannot be ruled out that transmitted data can be accessed by unauthorized persons and possibly even falsified. For secure communication with us, we offer encrypted communication by default via the SSL protocol, which we use for the transmission of your personal data. We also secure our website and other systems against loss, destruction, access, alteration or dissemination of your data by unauthorized persons using up-to-date technical and organizational measures. These are adapted to the state of the art in each case.

VIII. Recipients or category of recipients

Insofar as we transfer personal data to third parties, this is done in accordance with the provisions of data protection law and this privacy policy. We transfer the personal data to companies within the NETZSCH Group within the scope of the above-mentioned processing purposes:

  • NETZSCH-Gerätebau GmbH
  • NETZSCH-Feinmahltechnik GmbH
  • NETZSCH Pumpen & Systeme GmbH

Service providers and vicarious agents employed by us may also receive data for the aforementioned processing purpose if they comply in particular with the duty of confidentiality. These are companies for IT services, logistics and printing services.

IX. Transfer to a third country or an international organization

No data is transferred to countries outside the European Union or the European Economic Area (so-called third countries).