18.05.2026
Seven Questions About Spare Parts for Pumps
What information is required to order spare parts? How do I find the right spare part for my pump? Can I install spare parts for my pumps myself? We have the answers to your questions about pump spare parts.
Spare parts for pumps are a key factor for the availability, efficiency and operational safety of industrial plants. Only with original spare parts from NETZSCH Pumps & Systems can you ensure your pumps continue to deliver efficient, reliable performance in the long term. Everything you need to know is here.
Why are original spare parts crucial for pumps?
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Pumps are safety- and production-critical components in many industrial processes. Only original NETZSCH spare parts are precisely matched to the design, materials, and load profiles of your pump. They ensure optimal fit, reduce component wear, and significantly extend your service life. At the same time, installing original spare parts minimises the risk of unplanned downtime and ensures consistently high delivery rates, even with demanding media.
How can I order spare parts for pumps?
Ordering spare parts for pumps is very easy at NETZSCH. You can submit your spare parts enquiry flexibly via our contact form, by email or by telephone directly to our experienced service team. Our experts will carefully review your details, clarify any technical information as needed, and personally assist you in selecting the exact original spare parts you need. This ensures that your pump delivers the required performance reliably and that the administrative effort is kept to a minimum.
What information is required to order spare parts?
To clearly identify and quickly process your enquiry, we require some technical information. This enables us to provide the correct spare part for your pump quickly:
- Machine number
- Section drawing position number
- Machine type and/or material number
- Exact description of the spare part required
This information ensures incorrect orders are avoided and your system is quickly back up and running.
How do I find the right spare part for my pump?
You can usually find the right spare part using spare parts lists, sectional drawings, and operating and maintenance instructions. These documents are tailored to your specific pump and assist with identification. However, if you still need clarification, the NETZSCH service team is always available to advise you and handle the technical coordination.
How can I keep track of the status, delivery and shipping?
Once you have ordered your spare parts, you will benefit from maximum transparency. You can view the current status of your spare parts order at any time via the customer portal. Alternatively, our service team will be happy to provide you with personalised information about the processing and delivery status upon request. Standard deliveries usually take three to five working days. Express deliveries are available on request. Shipping costs are calculated based on weight and dimensions and are clearly shown on the invoice. In most cases, you will also receive a tracking number to track your delivery.
Can I install spare parts for pumps on myself?
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You can install the delivered spare parts yourself. The relevant installation instructions are either included in the delivery or in the operating and maintenance instructions for your pump. For maximum safety and efficiency, we also offer professional installation by our service team or by authorised service partners.
How long will spare parts for my pump be available?
NETZSCH guarantees the availability of spare parts for up to 20 years after the end of production of the respective pump. This long-term spare parts strategy offers a high degree of investment security and planning reliability. You will receive only original spare parts manufactured to the same high quality and testing standards as the original components. This ensures your pump will continue to operate reliably, efficiently and safely for many years to come.
We know no limits when it comes to providing you, our customers, with first-class service. Whether you work on a remote oil platform, need to extract complex media in the middle of the desert, or find yourself on rough terrain in the high mountains, we, the global specialists in handling complex media, are right where you need us. Thanks to our worldwide network, we guarantee you 24/7 access to original spare parts for your pumps.
