26.10.2026
Heidi Dorner on MyNETZSCH: “Simple, Fast and Transparent”
Digital services are no longer an optional extra. They are key to efficient production processes and strong customer relationships. With MyNETZSCH, NETZSCH Pumps & Systems has created a platform designed to meet these needs precisely: Centralised, personalised, and available round the clock.
In this interview, Heidi Dorner, who has been involved with MyNETZSCH since the project’s early stages and remains the platform’s key point of contact, discusses the portal’s development, its added value for customers and MyNETZSCH’s future direction. She acts as the point of contact between commerce cloud users, sales, IT, back-end systems and content management, bringing together business, technical and organisational requirements.
The idea behind MyNETZSCH
Spare parts, documents, data
What was the original idea behind the portal?
MyNETZSCH was developed to provide our customers with digital services centrally and around the clock – regardless of business hours or availability. It focuses on two key functions: Accessing comprehensive product information and easily ordering spare parts. The idea was to bring everything needed for smooth system operation into a single digital location.
What specific value does MyNETZSCH offer customers in their day-to-day operations?
The value added becomes particularly apparent in day-to-day operations. Customers can check spare-part availability at any time, view individual prices and place orders directly, without waiting times or the need for further enquiries. At the same time, all relevant information on pumps, technical documents and ongoing business processes is available in one central location. This saves time and reduces the need for further enquiries.
More digital, more direct, more efficient
How is MyNETZSCH changing the way we work with customers?
Collaboration is becoming more digital, more direct and more efficient. A great deal of information and many processes previously required an enquiry by email or telephone are now available at any time. This enables us to act more quickly and work more independently. At the same time, the platform creates a closer digital connection to NETZSCH, because we are present where our customers work every day.
For whom is it particularly worthwhile to start using MyNETZSCH?
Essentially, everyone who wants to make their collaboration with NETZSCH more digital and efficient stands to benefit. The benefit for users is particularly evident in the areas of service, maintenance, procurement and engineering – in other words, wherever quick access to spare parts, machine data and technical information is integrated directly into day-to-day work and saves time.
What customers say about MyNETZSCH
MyNETZSCH: Tomorrow’s platform
What direction is MyNETZSCH taking, and what can customers expect in the future?
MyNETZSCH is evolving into our customers’ central digital platform. In the future, customers can look forward to more self-service options, greater transparency, and simpler processes, making their day-to-day work noticeably easier. We aim to continuously develop MyNETZSCH, always keeping closely in mind the needs of those using the platform every day.
MyNETZSCH embodies NETZSCH’s commitment not only to supplying reliable pumps and systems, but also to supporting customers as a strong partner throughout the entire life cycle of their plant – digitally, quickly and transparently.
