MyNETZSCH digital customer portal interface showing online spare parts ordering and technical document access for NETZSCH pumps.

MyNETZSCH: Your Digital Customer Portal From NETZSCH

Order spare parts, access information, view documents: All on a single platform

More service. More transparency. More future. MyNETZSCH is the central digital platform for all services relating to your NETZSCH products. Whether you’re ordering spare parts, tracking orders or accessing technical documents, you’ll find everything you need to keep your equipment running smoothly – personalised and available at all times.

This means you are completely independent of business hours and availability. MyNETZSCH is available to you round the clock. Fast, secure and tailored to your individual requirements.

Discover MyNETZSCH, your digital customer portal.

Three reasons to choose MyNETZSCH

Available for you round the clock

No waiting to get through, no time zone issues. MyNETZSCH is available 24/7, regardless of business hours or location.

Everything you need to know in one place

Use your pump’s serial number to access the full spare parts lists and product information directly, without the need for enquiries or waiting times.

Order spare parts easily online

Order spare parts on your own terms, track delivery dates in real time and keep track of all ongoing and completed processes.

What to expect from your MyNETZSCH digital customer portal

MyNETZSCH brings together all the digital services relating to your NETZSCH products on a single central platform – personalised, access-controlled and tailored to your individual requirements.

Spare parts ordering with customised pricing terms
Real-time delivery dates and order tracking
Machine data and complete spare parts lists by serial number
Access to quotations, orders and invoices
Customised user management for your team
Latest news and product information

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What customers say about MyNETZSCH

„I use MyNETZSCH daily because everything I value is in one place: speed, clarity and reliability. It saves me significant time and time is money, responding immediately to our customers with prices and delivery times. I easily place orders and check their status regularly.“
Jannis Konstantios
Stambolidis I. Konstandios & Co E.E.

„It’s convenient that by looking up the pump’s serial number, I can see all the information about a specific unit, including its full spare parts list. From there, being able to simply click on the part I want to order makes things so much easier and quicker. It’s also great how diverse information is so easily accessible. Just by entering a spare part number, I can instantly see details like weight, tariff number, country of origin, and even a general description of the parts. This really helps speed up my work and ensures everything is accurate without needing to chase extra data elsewhere. The setup feels smooth and user-friendly, too. Overall, the platform makes managing and ordering parts far more efficient.“
Pálína Freyja Hardardóttir
Zander & Ingeström

„MyNETZSCH is a huge asset to us and I’ve always got it open. I use it several times a day: To process orders, check stock levels, submit enquiries, and so on. Everything is straightforward and happens in real time. It also makes it very easy and secure to order parts for our own machines. The whole process runs without us having to rely on a contact person being available. We save time, don’t have to wait for emails or phone calls, and are therefore not restricted by business hours.“
Guido Jacobi
PUMATEC

„Especially value the time saving that it provides. It makes it especially easy to see the estimated dispatch times, track orders, inquiries and get invoices. Pure and simple, efficiency. No need to disturb Netzsch to ask for the delivery times, also the prices are automatically refreshed.“
Arnas Svaldenis
UAB HIDORA

Person using a laptop to browse MyNETZSCH digital customer portal for ordering pump spare parts and accessing technical data.

Three steps to the MyNETZSCH digital customer portal

Signing up for myNETZSCH is pretty easy: Complete the registration form and we’ll review your application straight away. Once your application has been approved, you’ll receive your personal login details and you’ll be able to use all the features straight away. Just follow these steps:

Fill in the form
Request is being reviewed
Receive your login details

Unlimited service at every stage of the process

Whether it’s spare parts supply, maintenance or technical training, NETZSCH’s experts support you throughout the entire life cycle of your plant. Our global service network is always there for you, both on-site and online. With MyNETZSCH, you have round-the-clock access to spare parts, documents and machine data – quickly, transparently and tailored to your individual requirements.