Netzsch pumps & systems

Personally There for You Worldwide: Excellent Service Knowing No Borders

In a world constantly in motion, our service promise stands firm: Globally, personally there for you

We know no limits at NETZSCH Pumps & Systems when providing our customers with first-class service. Whether you are working on a remote oil platform, have to pump complex media in the middle of the desert or are in rough terrain in the high mountains – we are there where you need us.

The experts of the global specialist in handling complex media travel to even the most remote places in the world to ensure your systems always run smoothly. We promise you Proven Excellence – outstanding performance in all areas.

Your local service contacts

Do you need help with your pump? Our experts in your region are available around the clock. 

Spare parts emergency service: At weekends and on public holidays around the clock and on weekdays from 5 to 8 pm: +49 8638 6363 63

Globally networked, locally anchored: Your partner NETZSCH

Our global reach and local presence on all continents enable us to respond to your specific needs and offer customized solutions. We understand that each region brings its challenges. That's why we have constructed local teams of experts dedicated to speaking your language and understanding your culture and market conditions. With NETZSCH, you have a reliable partner who operates globally and acts locally – for service that truly knows no borders.

Local availability for immediate solutions
Immediate, efficient on-site support minimizes downtime and increases productivity
Collaborative innovation through exchange
International network of experts drives innovation, optimizes processes and strengthens market position
Knowledge transfer for sustainable success
Technical training and courses increase expertise, independence and sustainable performance improvement
Safety through worldwide spare parts supply
Global network guarantees fast spare parts supply and ensures maximum operational readiness
Customized solutions for maximum efficiency
Customized approach for optimal operating processes, increases competitiveness
Deep market knowledge for targeted solutions
Extensive industry expertise on all continents for precise, future-proof solutions
Reliability even under extreme conditions
Robust pumps and systems offer maximum safety even in the most demanding environments
Continuous, personal support
Personal contacts offer targeted, efficient long-term support
Quick help in critical moments
Fast, effective support in urgent situations secures business processes

Experience with the excellent services

Discover what customers say about service and support at NETZSCH Pumps & Systems. Professionals from various industries share their experiences with our customized pump solutions. From technical expertise to reliable support, please find out how our products and services help meet our customers' challenges and requirements. We proudly deliver pumps, trust, quality, and excellent results.

Technical Training, NETZSCH, Pumps, Systems

91

percent satisfaction with work performance

92

percent satisfaction with accessibility

90

percent satisfaction with competence

“We have enjoyed a good working relationship with NETZSCH for over 20 years. During this time, the quality and service performance, particularly, has stood out. Our concerns and challenges are always dealt with cooperatively and skillfully. Not possible, not possible with NETZSCH.”

Andreas Lux
Andreas Lux
DOSANtecSCHULTZ

“Thanks to the great service provided by NETZSCH, the costs for installing the pumps in the borehole were significantly reduced. Not only were the system costs reduced, but the service life was also increased.”

Onur Akın
Onur Akın
Durko Çevre Enerji Tekniği ve Tic. A.Ş.

“In emergency situations, we need to ensure that the pumps work immediately and permanently. There must be no start-up difficulties or failures. NETZSCH understood this and offered us a great solution with the service package.”

Florian Appelt
Florian Appelt
Traunstein District Office

Unlimited service in all process steps

Our service and support do not end with the purchase. It begins even before the sale. From advice, maintenance and spare parts to the repair and modernization of your pump – we support you right from the start.

Our service promise: Globally there for you personally

Commissioning, NETZSCH, Pumps, Systems

Efficient commissioning: Your key to optimum performance

Get off to a smooth and cost-effective start: Our commissioning services guarantee immediate process reliability and trouble-free system operation. Avoid follow-up costs due to downtime and integrate our pumps and systems seamlessly into your systems. This offers you maximum efficiency right from the start.

Full-service contracts offer you security and convenience

Benefit from complete security and convenience for your solutions to convey complex media with our service contracts. Through preventive maintenance and regular inspections, we guarantee maximum operational reliability and minimise the risk of failure. This keeps you free of worries and optimally supplied at all times.

Service contracts, NETZSCH, Pumps, Systems
Maintenance, Servicing, NETZSCH, Pumps, Systems

Maintenance & servicing for maximum efficiency and reliability

Increase your productivity with state-of-the-art technologies from NETZSCH Pumps & Systems: Our maintenance and repair services update your pumps with the latest components and ensure maximum operating efficiency. Benefit from the comprehensive manufacturing expertise of the global specialist in handling complex media, fast response times and 24/7 availability to minimise downtimes and maximise the safety of your systems.

Excellent service for every industry

Explore our complex fluid handling solutions in different applications.

discover now

Reliable spare parts service: Always available, always ready

Thanks to our global network, we ensure you have access to NETZSCH original spare parts worldwide and around the clock. Our comprehensive service options, including emergency service, guarantee minimum downtime and maximum operating efficiency for your systems.

Spare parts service, NETZSCH, Pumps, Systems
Technical Service, NETZSCH, Pumps, Systems

Flexible technical service: Solutions where and how you need them

Our technical service adapts to your needs - whether on site, by phone or at one of our worldwide locations. NETZSCH Pumps & Systems offers fast and efficient problem solving to ensure that your systems are continuously operating at the highest level. Our experts are ready to provide you with expert advice and active support, whether it's commissioning, maintenance or acute problem solving.

Maximize the life of your systems with state-of-the-art technology

Increase productivity and reduce costs by modernizing your pumps and systems. Whether through technical revisions or upgrades – as a global specialist in handling complex media, we ensure that your systems are always state of the art and deliver maximum performance.

Modernisation, NETZSCH, Pumps, Systems

Excellent service for every product

Explore our broad portfolio of complex fluid handling solutions.

discover now
Technical training, NETZSCH, Pumps, Systems

Professional technical training: Expertise that pays off

Increase the safety and efficiency of your employees with practice-orientated technical training from NETZSCH Pumps & Systems. Gain comprehensive product knowledge and learn how to reduce downtimes and costs – to optimise the use of our pumps and systems in your plant. Thanks to our extensive product knowledge, we can show you how to avoid or rectify errors during commissioning, maintenance, and repair.

Customised technical support: Individually tailored solutions for you

Find specific technical information for your unique pumps quickly and easily. Our site guides you to customised operating and maintenance instructions and offers direct support from our experts to ensure you always have the information you need at your fingertips.

Technical support, NETZSCH, Pumps, Systems
Product consignments, NETZSCH, Pumps, Systems

Easy sending of pumps and systems for service

Experience excellent service with NETZSCH Pumps & Systems, customised to your needs. Not only do we offer detailed technical information and user-orientated maintenance instructions for your pumps and systems, but we also offer personal support from our experts – anywhere and at any time. You can easily send your pumps and systems to one of our locations for maintenance or servicing and media samples for testing purposes at any time.

Olaf Textor

„In my role at NETZSCH Pumps & Systems, day in, day out, I see how crucial our dedicated, limitless service is to the success of our customers. Our global presence combined with local expertise is not just a service promise - it is a mission realised in every region to ensure optimal operational performance and build true partnerships.“

Olaf Textor
Head of Global Business Field Customer Service