Service at the NETZSCH Site: Easy Dispatch of Products

Unlimited service expertise – your pumps and systems in the best hands

Experience excellent service with NETZSCH Pumps & Systems, customised to your needs. Not only do we offer detailed technical information and user-orientated maintenance instructions for your pumps and systems, but we also offer personal support from our experts – anywhere and at any time.

You can send your pumps and systems for maintenance or servicing and media samples for testing purposes to one of our locations anytime and without complications. To protect our employees and the environment from harmful exposure when handling hazardous substances, we have defined a process for sending pumps, systems, and media samples. For this reason, we ask you to fill out the form completely before sending us your products.

Your local service contacts

Do you need help with your pump? Our experts in your region are available around the clock. 

Spare parts emergency service: At weekends and on public holidays around the clock and on weekdays from 5 to 8 pm: +49 8638 6363 63

Product Dispatch, NETZSCH, Pumps, Systems

Step 1: Registration of the shipment in the NETZSCH service

  • What should be returned (machine, parts, accessories, etc.)?
  • What is the reason (description of the error pattern)?
  • Observance of the safety data sheet
  • Filling out the delivery request

Step 2: Evaluation of the dispatch enquiry by NETZSCH

Verification of the delivery request by the NETZSCH service team:

  • If the verification is positive, the RMA number will be sent to you with return instructions
  • In other cases, an individual assessment of the situation will be made (e.g. planning an on-site service visit)
Product Dispatch, NETZSCH, Pumps, Systems

Excellent service for every industry

Explore our complex fluid handling solutions in different applications.

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Product Dispatch, NETZSCH, Pumps, Systems

Step 3: Returning the pumps and systems to NETZSCH

Send the machine to NETZSCH service in Waldkraiburg for troubleshooting. Our experts will then take a look at your pumps.

Step 4: NETZSCH service contacts you and finds the right solution

Once the goods have been received and inspected by the NETZSCH service team, we will contact you. We aim to find the best solution for you regarding cost effectiveness and sustainability.

Product Dispatch, NETZSCH, Pumps, Systems

Excellent service for every product

Explore our broad portfolio of complex fluid handling solutions.

discover now